Privacy Policy

Effective Date: 4/30/2025GC

Africa Village Micro Finance S.C. (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

By accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: such as your name, address, phone number, email address, and national ID or Kebele ID.
• Financial Information: such as your bank account number, loan records, transaction history, and income sources.
• Login Credentials: such as username and password, when creating an online account.
• Device and Usage Information: including IP address, browser type, operating system, and pages you visit on our website.
• Other Information: you may provide through forms, customer support inquiries, surveys, or job applications.

2. How We Use Your Information

We may use your information to:

• Provide and manage your accounts and services
• Process loan applications, deposits, and withdrawals
• Verify your identity and prevent fraud
• Improve our website and digital services
• Send important account updates and promotional messages (only with your consent)
• Comply with legal obligations and regulations

3. Sharing of Information

We do not sell your personal information. We may share your data with:

• Our authorized employees and trusted service providers who help us operate the website and offer services
• Regulatory authorities, government agencies, or law enforcement as required by law
• Third-party partners only when necessary to deliver specific services, and under strict confidentiality agreements

4. Data Protection and Security

We take the security of your data seriously and implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We encourage you to use strong passwords and to avoid sharing your login credentials.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Withdraw consent for marketing communications
• Request the deletion of your personal data, subject to applicable law

To exercise your rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies to improve user experience, analyze site traffic, and personalize content. You can manage your cookie preferences in your browser settings.

7. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will be effective as of the posted date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Africa Village Micro Finance S.C.
Email: contact@africavillagemicrofinance.com
Phone: +251 11 437 6511
Address: Gotera Agona Cinima, next to St. Yared Church